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Returns Policy
Effective Date: 24.04.2025
Last Updated: 24.04.2025
Our commitment is to provide you with top-quality metal art pieces and a delightful shopping experience. While we strive for your utmost satisfaction, we understand that situations may arise where a return is necessary. To ensure your contentment, we have formulated a straightforward and customer-friendly returns policy:
14-day Satisfaction Guarantee
We offer a 14-day satisfaction guarantee from the delivery date. If, for any reason, you are not completely pleased with your purchase, you have the option to initiate a return within this timeframe.
Eligibility for Returns
To be eligible for a return, the product must be in its original condition, unopened and unused. Ensure that the packaging is intact with unbroken seals.
Initiating a Return
To initiate a return, kindly contact our customer care team via email or phone. Provide your order details, the reason for the return and any other relevant information to facilitate a smooth process.
Return Shipping
Customers are responsible for shipping expenses unless the return is a result of our mistake or concerns a damaged/defective product. For added security, we recommend using a trackable delivery option.
Refund or Exchange
Upon receiving the returned item and verifying its condition, we will process your refund or exchange according to your preference. Refunds will be issued to the original payment method used during the purchase.
Non-Refundable Items
For safety and sanitation reasons, we cannot accept refunds on opened or used metal art pieces.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, with no additional cost for return postage.
Cancellation Policy
If you wish to cancel your order before dispatch, please contact us as soon as possible. Once the order is shipped, our standard return policy will apply.
We value your trust in Kerala Metal Art and aim to make your metal art experience an enjoyable one. For any further questions or concerns regarding our returns policy, feel free to reach out to our dedicated customer care team. We are here to support you at every step. Thank you for choosing Kerala Metal Art, and we look forward to serving you with exceptional quality and service.
Contact Us
For any Return-related inquiries or requests, please get in touch with us.
Kerala Metal Art
Address: Kadambattu, Mullassery kadavu, Near Mullassery Kadavu Road, Mannar, Alappuzha District, Kerala 689622.
Phone: +91 89215 94208
Email: support@keralametalart.com
Via this Link: https://keralametalart.com/contact/