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Refund Policy
Effective Date: 24.04.2025
Last Updated: 24.04.2025
Kerala Metal Art stands by the quality of our products and aims to provide a hassle-free return process. We offer a full refund under three specific circumstances:
- Damaged Shipment: If the shipment arrives damaged.
- Expiry or Packing Issues: If the products received are past the expiry date or have any packing issues.
To be eligible for a return, your item must be unused and in the same condition as received, including the original packaging. We request customers to take photos of damaged or expired products and share them with us upon our request.
However, there are certain circumstances where returns are allowed but not refundable:
- Change of Mind: If the customer has a change of mind after placing an order.
- Wrong Products Ordered: If the customer ordered the wrong products and did not inform Kerala Metal Art before the order is dispatched.
- Product Dislike: If the customer opened the product and did not like the texture or taste.
In cases where the package is unopened and the products are in original condition, we may offer a partial refund. The customer must inform us regarding the return, and the customer will be responsible for the shipment cost.
Please refrain from sending your purchase back to the manufacturer.
No refund requests will be entertained after 3 days from delivery.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will be applied to your original payment method within 10-15 days.
Late or Missing Refunds
If you haven’t received a refund, please check your bank account, contact your credit card company and then your bank. If the issue persists, contact us at support@keralametalart.com.
Sale Items
Only regular priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@keralametalart.com.
Shipping Returns
To return your product, please mail it to support@keralametalart.com. You are responsible for the shipping costs, and these costs are non-refundable.
For assistance related to refunds and returns, contact us at support@keralametalart.com.
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Contact Us
For any Refund-related inquiries or requests, please get in touch with us.
Kerala Metal Art
Address: Kadambattu, Mullassery kadavu, Near Mullassery Kadavu Road, Mannar, Alappuzha District, Kerala 689622.
Phone: +91 89215 94208
Email: support@keralametalart.com
Via this Link: https://keralametalart.com/contact/