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Frequently Asked Questions
QUESTIONS & ANSWERS
Everything You Need to Know
Find clear answers to common questions about our products, custom orders, shipping and care instructions. We’re here to help you every step of the way.
What types of metal art do you offer?
We offer brass lamps, sculptures, urulis, flagpoles, name boards and more – each handcrafted by skilled artisans.
Do you accept custom orders?
Yes, we specialize in custom-made designs based on your specifications, size and style preferences.
How can I place an order?
You can place orders via our website, phone, email, or by visiting our store in Mannar.
Do you ship across India?
Yes, we offer safe and reliable shipping throughout India for all our products.
Is international shipping available?
Currently, we handle international shipping on a case-by-case basis. Please contact us for more details.
What materials are used in your products?
We primarily use brass, bronze and copper, ensuring long-lasting quality and traditional value.
Still Have A Questions?
Still have a question? Feel free to contact us anytime – we’re here to help with anything you need!
Are your products handmade?
Yes, every piece is handcrafted using traditional methods passed down through generations of artisans.
Can I request engraving or personalization?
Absolutely! We offer engraving and customized detailing on many of our items.
Do your products come with a warranty?
We offer a workmanship guarantee on all products. Terms may vary based on item and order type.
How do I maintain brass and bronze items?
Regular cleaning with mild soap and polishing with a soft cloth helps maintain the shine and finish.
What is the average delivery time?
For ready items, 5–7 days. Custom orders may take 10–20 days depending on complexity.
Can I return or exchange a product?
Returns and exchanges are accepted for damaged or defective items. Please check our policy for details.
Do you provide bulk or wholesale orders?
Yes, we welcome bulk and wholesale orders for temples, churches and event organizers.
Can I visit your workshop?
Yes! We invite you to experience our craftsmanship firsthand at our Mannar studio.
Do you make temple and church items?
Yes, we specialize in metal items for both temples and churches, including flagpoles and decor.
How can I contact you?
You can reach us via phone at +91 89215 94208 or email at info@keralametalart.com